DISCLAIMER: If the glass or crystal piece(s) to be etched are supplied by our customer, we are under no obligation to replace or pay for the replacement of that item. We will not replace the piece of glass or crystal if the item has been damaged during the etching process. It rarely happens, but it can happen. Items shipped to us can have sentimental heirloom values, or maybe purchased somewhere else at an expense far greater than the cost of etching. These items are highly respected by us, we do our very best to provide the best etching possible. But, accidents are a part of life, and we only replace items that we supply.