Loading... Please wait...

FAQ

Frequently Asked Questions:

Q. How do I know my order was received? A. You will get an email confirming your order.

Q. Can I ship to a different location other than where I live? A. Of course. Just provide us with both billing address and shipping address.

Q. What do I do when my package isn't delivered as expected? A. Please call our toll free number 1-877-812-6496 and we will track the progress of your shipment.

Q. What if my item arrives broken? A. Call us immediately. Save all packaging and the item that has been broken. We will replace it immediately if we have the item in stock. Our track record is wonderful! If we do not have the item in stock, we will get it and ship asap. We ship most items by UPS ground and have had only minimal breakage.

Our contact information
Glass Etching Fever
(div. of Rossing's Art) parent company
405 Vermillion St.
Hastings, MN 55033
1-877-812-6496
By email:

By standard mail:
Glass Etching Fever
405 Vermillion St.
Hastings, MN 55033